Questions and answers
Why do I need to use Call Catchers?
Because money is lost with every call that goes unanswered! 80% of callers hang up when they hear an answering machine and 100% hang up when they hear an engaged tone! Call Catchers can ensure that both of these scenarios are avoided, and that every single call counts.
What if I don’t have an office but I don’t want my callers to know?
We can be your “virtual receptionist”, your “switchboard“, your “marketing department” or your “customer service centre” – whichever you prefer! Callers don’t need to know that some or all of your calls are being diverted to us.
How do I set the service up?
By giving us a quick ring on 01792 224300 or 0800 1357 368 so that we can find out exactly how your business works, who’s involved, your product / service details, and familiarise ourselves with the business so that we can portray the best possible image for you.
We then provide you with a unique telephone number. You can then either publicise this number to you customers and in you advertising, or simply divert you current number to this line. Standard BT services allow you to divert and un-divert your phone simply by using the keypad. Please see our ‘How To Divert’ guide. Once diverted, all calls are answered courteously, professionally and of course in your own company name by our trained staff.
Can I decide when to divert my calls to you?
Yes. You can either divert all your calls to us, calls that are unanswered after 10 seconds, or calls made when your line(s) are engaged. You can divert and un-divert calls as many times as you wish during the day.
What are your office hours?
Our hours of operation are from 8:30 am until 5:30 pm from Monday through Thursday, and 08:30 am until 5:00 pm on Fridays.
What happens out of office hours?
Out of office hours you can either stop diverting your number to us, or else have your calls answered by voicemail. We provide a voicemail box where all messages will be forwarded to you at the very beginning of our next business day, at NO EXTRA CHARGE.
How do I receive my messages?
There are a number of options and we can tailor the service according to your specific needs. You can choose whether we forward messages to you by email or txt message, or even both at no extra charge. Our service includes the forwarding of messages to 1 mobile phone by text message, plus to 2 further emails if required. See how we send our messages.
What happens if more than one person rings at the same time?
We ensure that we have enough trained receptionists availble to handle all calls, and have a team of 3 dedicated receptionists working on your account. Our average response time is just under 5 seconds. Our target is to answer 80% of calls in less than 8 seconds. In fact, on average, we exceed 90% of calls being answered in less than 8 seconds.
I divert my calls to my mobile if I can’t take them. Why should I change?
You have to pay for the cost of a call from the landline to the mobile. If the call is 7-8 minutes, it’s probably cheaper for us to take the message and for you to follow it up! Mobiles also lose reception and are an unreliable way of handling new business enquiries. If you are in a meeting, you will typically have your mobile turned off. With over 70% of callers refusing to leave messages on voicemails, you could be losing business to your competitors.
How do I divert my phones?
Please see our section dedicated to helping you to divert your phones.
How much does it cost?
Our prices start from just £50 per monthfor a full time receptionist, with no hidden costs and no set-up fees! Please see our monthly plans or our Pay As You Go service...
Canolfan Gorseinon, Millers Drive, Gorseinon, Swansea SA4 4QN Tel: 01792 224300