Website & Ebay Order Processing

Having a ‘customer service’ telephone number at the top of your website, or at the top of your Ebay shop has been proven to increase sales dramatically.

Just having a number there, present, tells your potential customers that you have a physical presence. They then see you are a REAL business, and gives them far more confidence when buying through your Ebay order processing system.

Your Ebay and website orders can be answered by our trained staff here at Call Catchers. We will have a list of questions that your customers are likely to ask. They could be regarding delivery, postage costs, sizing, returns, etc. Your dedicated team here will be able to answer many queries with confidence. This will help turn these prospects into paying customers in a single phone call. It’s like having an extended sales team of your own!

Ebay Traders

Whether you have an Ebay shop, or sell through an ordinary account, your staff here will answer queries based on a list of questions you have provided us with. Also, we will build up our own knowledge base of answers from the calls we take for you.

We are even able to talk your callers through the Paypal process if needs be, as our staff are already trained in using the service.

Ecommerce Websites

Again, we will ask you for a list of FAQ’s. This will enable your team here to answer questions with confidence and help convert your calls into sales. Also, if you choose, you can give us access to your stock levels, or just email us with current stock levels so that we can inform your callers of availability.

If you operate a website with downloadable products, we can help with that also. You can provide us with in-depth training on the functionality of your website. We can then assist your callers with downloading, should they run into trouble.

Call us NOW on 0800 1357 368 to arrange your FREE trial!