Call Catchers Telephone Answering Service UK - Virtual Receptionist - We Have Got The Answer ! http://www.call-catchers.co.uk Telephone Answering Service - Pay As You Go Call Answering Service and Monthly Plans Tue, 07 Feb 2012 20:05:59 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Thinking about a telephone answering service? http://www.call-catchers.co.uk/telephone-answering-service?utm_source=rss&utm_medium=rss&utm_campaign=telephone-answering-service http://www.call-catchers.co.uk/telephone-answering-service#comments Fri, 20 Jan 2012 16:15:13 +0000 admin http://call-catchers.co.uk/?p=53 Telephone Answering Service UK

Our professional Call Catchers telephone answering service UK virtual receptionists answer your calls in your own company name, and we portray that we are sat right in your office when taking your calls.

Having thoroughly researched your company, our bespoke call answering service receptionists are able to answer questions about your products or services, inform customers of expected delivery dates and times, book clients onto your courses, tell callers when you are likely to call them back after checking your diary, give out information on your available properties, etc., etc.

telephone answering service

Details of each call are then forwarded to you immediately by SMS text message and email, or we can patch calls through to you if this would suit your needs better.

As you can see, Call Catchers pride ourselves on offering the best telephone answering service in the UK, where the only thing we can not do is make you a cup of tea!

As providers of the most comprehensive telephone answering service in the UK, we take the time to investigate your company, read your website and learn about the day to day running of the business, as well as the people involved in it. This allows us to answer your callers’ questions in far more depth, while giving the impression we are actually part of your team, which is how we like to think of ourselves…an extension of your business.

We currently offer telephone call answering services to businesses all over the UK and work with a variety of sectors, including:

  • Medical practices
  • Rental and estate agencies
  • Will writers
  • Recruitment agents
  • Luxury branded jewellers
  • Training companies
  • Commercial cleaning agencies
  • Networking groups
  • Design and print houses
  • International food retailers
  • Chiropractors and alternative therapists
  • Web designers
  • Plumbing and heating engineers

 

 

      There’s few trades we have not worked with!

Our full time telephone answering services attract a FREE TRIAL and our most popular package starts from just £2.50 per day, or £50 per month. We also offer a Pay As You Go call answering service, at just £1.50 per call, with no further charges, and no minimum monthly spend.

We can have your account set up and could be answering your calls within just a few hours! So whether you have been in business for years, or have recently started up as a sole trader or LTD Co, Call Catchers can provide you with a telephone answering service to fit the image you want to portray.

We currently answer calls for businesses all across the UK, including London, Leeds, Swansea, Manchester, Bristol, Cardiff, Edinburgh, Isle of Man, so wherever you are based, Call Catchers telephone answering services will be able to answer your calls in the most professional manner.

Call Catchers telephone answering service

]]> http://www.call-catchers.co.uk/telephone-answering-service/feed 0 Pay As You Go Telephone Answering http://www.call-catchers.co.uk/pay-as-you-go-telephone-answering-service?utm_source=rss&utm_medium=rss&utm_campaign=pay-as-you-go-telephone-answering-service http://www.call-catchers.co.uk/pay-as-you-go-telephone-answering-service#comments Thu, 19 Jan 2012 16:15:56 +0000 admin http://call-catchers.co.uk/?p=55 Pay as you go telephone answering where you only pay for what you use!

Our Pay As You Go (PAYG) answering service is simply just that…..with NO monthly admin charges, FREE set-up, email and text message included, so there will be no extra or hidden charges…..JUST SIMPLY PAY FOR WHAT YOU USE, subject to a minimum bill of £10 per month!

Pay As You Go telephone answering

So if you’re not entirely sure of how many telephone calls you’re likely to receive just yet and don’t want to commit to a monthly plan, why not just pay for what you use on our Pay As You Go service?

This service is ideal for new, start-up companies, businesses that experience seasonal fluctuations, and those with a small niche client base and therefore expect to receive fewer telephone calls on a monthly basis.

You can give us a ring on 0800 1357 368 right away, and we can be answering your calls on a per call basis and helping you grow your business in a matter of minutes on our pay as you go telephone answering service.

Call Catchers telephone answering service

Canolfan Gorseinon, Millers Drive, Gorseinon, Swansea SA4 4QN Tel:01792 224300

]]> http://www.call-catchers.co.uk/pay-as-you-go-telephone-answering-service/feed 0 Diary Management Through Google Calendars http://www.call-catchers.co.uk/calendar-sharing?utm_source=rss&utm_medium=rss&utm_campaign=calendar-sharing http://www.call-catchers.co.uk/calendar-sharing#comments Sat, 26 Feb 2011 16:14:58 +0000 admin http://call-catchers.co.uk/?p=51

Being part of your team and portraying this to your callers in the most professional manner, sometimes needs us to be aware of your availability.

If you don’t already use Google Calendars, we set up a calendar for you and simply email you a link to it so that you can view and update it. The amazing thing about Google Calendars is that you can access your diary from anywhere that there’s an internet connection, and even your iPhone, Blackberry or any other Smartphone even if you only have a 3G connection.

diary management

We manage diaries in the following sectors:

  • Oven Cleaning – we check availability and book appointments
  • Beauty Training – we book beauticians onto further courses
  • Restaurant – we check availability and book tables
  • Domestic Cleaning – we check availability and book appointments
  • Consultancy – we check availability and patch calls through
  • Estate Agency Viewings – we check availability and patch calls through
Call Catchers telephone answering service
]]> http://www.call-catchers.co.uk/calendar-sharing/feed 0 Order & Payment Processing http://www.call-catchers.co.uk/order-payment-processing?utm_source=rss&utm_medium=rss&utm_campaign=order-payment-processing http://www.call-catchers.co.uk/order-payment-processing#comments Tue, 22 Feb 2011 16:14:17 +0000 admin http://call-catchers.co.uk/?p=49 Order Processing

The Order Processing Department provide you with the facility of our Call Catchers taking orders for your business on your behalf. We can process your orders online through your website, on a bespoke order form, or we can simply email you details of your customers’ requirements.

Payment Processing

The Payment Processing Department will take payments for your orders through your own Paypal, NetBanx, Worldpay, Nochex, etc., account seamlessly. We will ask you to contact your payment processing merchant to enable an account for our Call Catchers to use, that only accepts deposits.

]]> http://www.call-catchers.co.uk/order-payment-processing/feed 0 Price Plans http://www.call-catchers.co.uk/prices?utm_source=rss&utm_medium=rss&utm_campaign=prices http://www.call-catchers.co.uk/prices#comments Wed, 21 Jul 2010 15:06:23 +0000 admin http://call-catchers.co.uk/?p=1 Telephone answering service prices. How much does it cost?

We’ve created our pricing structure in a simple format, to ensure you don’t get any nasty suprises at the end of the month.

There are no hidden charges for text messages or for changing your details with us, everything is included either in your monthly price plan, or your ‘price per call’ if you’re using our pay as you go service.

You are not contracted to any particular price plan, so if your business is seasonal and your expecting less or more calls at any time of year, just give us a call and let us know 30 days in advance, and we’ll put you on the price plan that suits your business best.

how much does telephone answering cost

Telephone Answering Service Price Plans

FREE set-up
FREE email and text forwarding*
Pay As You Go telephone answering £1.50 per call – no minimum call volumes, FREE email and text
Catch 35 inclusive of 35 calls per month – £50
Catch 60 inclusive of 60 calls per month – £75
Catch 100 inclusive of 100 calls per month – £100
Catch 200 inclusive of 200 calls per month – £175
Additional calls charged at £1 per call
Fax to email service – £10 per month

*1 SMS text and up to 2 email messages per call included

Other Office Services

Diary Management – £20 per month
Order Processing – £1.25 per transaction
Payment Processing – £1.25 per transaction

*All prices subject to VAT

Call Catchers telephone answering service

Canolfan Gorseinon, Millers Drive, Gorseinon, Swansea SA4 4QN Tel: 01792 224300

]]> http://www.call-catchers.co.uk/prices/feed 0 FAQ’s http://www.call-catchers.co.uk/inbound-faqs?utm_source=rss&utm_medium=rss&utm_campaign=inbound-faqs http://www.call-catchers.co.uk/inbound-faqs#comments Wed, 20 Jan 2010 16:01:28 +0000 admin http://call-catchers.co.uk/?p=589 Continue Reading]]> Questions and answers

Why do I need to use Call Catchers?

Because money is lost with every call that goes unanswered! 80% of callers hang up when they hear an answering machine and 100% hang up when they hear an engaged tone! Call Catchers can ensure that both of these scenarios are avoided, and that every single call counts.

What if I don’t have an office but I don’t want my callers to know?

We can be your “virtual receptionist”, your “marketing department” or your “customer service centre” – whichever you prefer! Callers don’t need to know that some or all of your calls are being diverted to us.

How do I set the service up?

 By giving us a quick ring, or by filling in our short enquiry form so that we can find out exactly how your business works, and familiarise ourselves with the business so that we can portray the best possible image for you.

We provide you with a unique telephone number. You can then either publicise this number to you customers and in you advertising, or simply divert you current number to this line.

Standard BT services allow you to divert and un-divert your phone simply by using the keypad. Once diverted, all calls are answered courteously, professionally and of course in your own company name by our trained staff.

Can I decide when to divert my calls to you?

Yes. You can either divert all your calls to us, calls that are unanswered after 15 seconds, or calls made when your line(s) are engaged. You can divert and un-divert calls as many times as you wish during the day.

What are your office hours?

Our hours of operation are from 8:30 am until 6 pm from Monday through Friday.

What happens out of office hours?

Out of office hours you can either stop diverting your number to us, or else have your calls answered by voicemail. We provide a voicemail box where all messages will be forwarded to you at the very beginning of our next business day, at NO EXTRA CHARGE.

How do I receive my messages?

There are a number of options and we can tailor the service according to your specific needs. You can choose whether we forward messages to you by email or txt message, or even both at no extra charge. Our service includes the forwarding of messages to 1 mobile phone by text message, plus to 2 further emails if required. See how we send our messages.

What happens if more than one person rings at the same time?

We ensure that we have enough trained receptionists availble to handle all calls. Our average response time is just under 5 seconds. Our target is to answer 80% of calls in less than 8 seconds. In fact, on average, we exceed 90% of calls being answered in less than 8 seconds.

I divert my calls to my mobile if I can’t take them. Why should I change?

You have to pay for the cost of a call from the landline to the mobile. If the call is 7-8 minutes, it’s probably cheaper for us to take the message and for you to follow it up! Mobiles also lose reception and are an unreliable way of handling new business enquiries. If you are in a meeting, you will typically have your mobile turned off. With over 70% of callers refusing to leave messages on voicemails, you could be losing business to your competitors.

How do I divert my phones?

Please see our section dedicated to helping you to divert your phones.

How much does it cost?

Our prices start from just £50 per month for a full time receptionist, with no hidden costs and no set-up fees! Please see our monthly plans or our Pay As You Go service…

telephone answering service uk call handling virtual receptionist Call Catchers have got the answer!

 Canolfan Gorseinon, Millers Drive, Gorseinon, Swansea SA4 4QN Tel: 01792 224300

]]> http://www.call-catchers.co.uk/inbound-faqs/feed 0 Links http://www.call-catchers.co.uk/links?utm_source=rss&utm_medium=rss&utm_campaign=links http://www.call-catchers.co.uk/links#comments Wed, 28 Jan 2009 11:06:30 +0000 admin http://call-catchers.co.uk/?p=607 Continue Reading]]> easy bookkeeping spreadsheet book keeping sole trader accounts small business self assessment tax return small micro business accounts accounting spread sheet keep books business do your my own tax return online accountant microsoft ms excel google docs file sharing accountseasy bookkeeping spreadsheet sole trader accounts

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